PIONEERING ACTIONS DON’T HAVE TO CROSS GREAT DISTANCES, SOMETIMES THEY’RE JUST A STEP AWAY.
True story
UMW ‘s pioneering vision has enabled its operations to be established in thirteen countries across the globe. But we still do not forget the small steps that can make a world of difference to our customers.
Nonie Gloria from Kuching and Rita Suhanti from Kuala Lumpur (pictured here), executives of UMW Toyota, are two fine examples.
Late one evening, Nonie and Rita noticed a Toyota owner in need of assistance in a car park. Upon discovering that he had left his lights on and run down his battery, the ladies called an off-duty Toyota Technician and Service Manager. They both immediately arrived at the scene and fixed the problem. The owner was highly appreciative of the service-orientated attitude of the UMW team who were happy to assist a customer in a time of need. Today, he gladly recommends a UMW Toyota vehicle at every opportunity.
It’s all about going Beyond Boundaries, going that extra mile... just because it’s the right thing to do.